Your Partner for Seamless CX!
At Unified CX Solutions, we integrate seamlessly with your team to deliver personalized, efficient contact centre services that enhance customer satisfaction and loyalty.
20+
50M+
1M+
24/7
1000+
YEARS OF experience
interactions manged
agent hours managed
multilingual support
projects deployed
Outsource Smart. Grow Faster.
We Are Unified
Unified offers a comprehensive portfolio of Business Process Outsourcing (BPO) services, empowering organizations to focus on their core products and services while we optimize their sales, customer care, marketing, and communication channels.
Flexible Teams – Scalable onshore, offshore, or hybrid.
Omnichannel Support – Voice, chat, email, and social.
Full CX Coverage – From acquisition to retention.
Empowering Your Growth Through Tailored Services
We deliver customized solutions designed to adapt to your unique business needs, driving efficiency and lasting success.
Recruit top talent and manage teams effortlessly with our Recruitment and EOR services—streamlined solutions built to support your business growth.
Deliver seamless customer experiences through flexible contact centre services—designed to scale with startups, SMBs, and large enterprise organizations alike.
Make strong first impressions using AI-powered and live virtual receptionists—professional, responsive, and available whenever your customers reach out.
Expert Team. Proven Results.
Built on Experience.
At the heart of everything we do are the values that define how we work—with our people, our partners, and their customers.
Industry Experience
Interactions Handled
Hours Managed
Projects Deployed
What We Value Most
Values That Connect People, Partners, and Customers.
We care for our team—so they can deliver exceptional service to yours. Built on respect, loyalty, and teamwork.
We believe in trust, transparency, and becoming truly unified with every client and their customers.
Driven by innovation, we invest in people, technology, and processes to grow with and for our partners.
With 15+ years managing millions of interactions—from startups to Fortune 500s—our team brings deep industry expertise.
Support refined
AI-Driven,
Human-Centered Support.
Seamlessly blending AI and human intelligence to deliver smarter, faster, and more personalized customer experiences—offered as a complementary feature or a standalone service.
Enhance every interaction with AI that analyzes sentiment, delivers tailored coaching, suggests scripts, auto-logs notes, and surfaces instant, accurate answers—boosting customer experience and results.
- AI-Powered Sentiment Analysis
- Automated Agent Coaching
- Smart Script Suggestions
- Effortless Note Logging
- Instant, Accurate Answers
Leverage AI to analyze 100% of your customer interactions—identifying performance gaps, ensuring compliance, and driving continuous improvement across every conversation for a higher standard of service and satisfaction.
- Analyze 100% of Interactions
- Uncover Performance Gaps
- Ensure Compliance at Scale
- Drive Continuous Improvement
- Elevate Service & Satisfaction
Deliver fast, human-like support with AI bots that understand customer intent, personalize responses, and engage naturally—boosting satisfaction, reducing agent workload, and scaling support effortlessly across channels.
- Understand Customer Intent
- Personalized, Human-Like Replies
- Boost Customer Satisfaction
- Reduce Agent Workload
- Scale Effortlessly Across Channels
FEATURED BRANDs OUR TEAM HAS WORKED WITH
Testimonial
Real Results. Proven Success.
Work from Home, that Works.
Onsite, hybrid, or remote options crafted to attract top talent while supporting a healthy work-life balance.
Support Where You Need It — Canadian Quality, Global Scalability, One Unified Solution.
Reliable, Local Experts at Your Service
Deliver high-quality customer support with locally based Canadian professionals who understand your market, speak your language, and provide a personalized, culturally aligned experience.
Scalable, Cost-Effective Service from India
Access a skilled, professional support team in India that delivers consistent performance, extended coverage, and exceptional value—ideal for scaling efficiently without compromising quality.
The Best Of Both World's
Combine the local expertise of Canadian agents with the scalability and cost-efficiency of our India-based team—ensuring around-the-clock coverage, cultural alignment, and optimized performance.
Common Questions
Most Popular Questions
Have more questions? Feel free to reach out.
We provide comprehensive solutions including inbound/outbound sales, customer service, technical support, and lead generation—customized to meet your business goals.
Our agents undergo rigorous training specific to your products and services, combined with ongoing coaching and quality monitoring to maintain high performance.
Yes, our contact centre solutions are designed to seamlessly integrate with most major CRM, helpdesk, and communication systems to ensure smooth operations.
We follow strict data protection protocols and comply with industry standards and regulations such as GDPR and PCI DSS to safeguard your customer information.
You’ll receive regular, detailed reports on key performance metrics—call volumes, conversion rates, customer satisfaction, and more—to help you measure success and optimize strategies.
Our flexible model allows us to quickly scale your contact centre operations up or down to match fluctuations in demand, seasonal trends, or new business initiatives.